Delivery Information
Returns policy
Our Returns Policy does not affect your statutory rights.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 14 days of your receipt, provided they are returned in their original packaging, are unopened, unused and in a re-saleable condition with all tamper-resistant seals and any cellophane intact and unopened.
If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
To request the return of an item please email info@weareskinfluential.com quoting your order number.
We regret that Skinfluential Ltd cannot reimburse return postage costs.
Please obtain proof of postage when returning your item, as we are unable to accept responsibility for packages lost in transit.
Once we receive your returned item(s) and confirm their re-saleable condition we will process your refund using the payment details originally used at the checkout.
Delivery information
UK Standard delivery
- Estimated 3-5 days* (*Excluding weekends and UK Bank Holidays).
- Delivered Monday – Saturday
- Tracked Service
- £3.99 (FREE for orders over £30)
Express Delivery
- 1-2 business days for orders received before 1.30 pm Monday- Friday*. Orders placed after 1.30 pm on Fridays* will be processed the next working day
(*Excluding bank holidays). - Tracked Service
- £5.99 (FREE for orders over £70)