Terms & Conditions


This Site is owned and operated by Skinfluential Limited whose registered office is at 1a Halkin Street, London, WS1X 7DJ United Kingdom, and whose company number in the register maintained by the Companies House is 13189880.

These terms and conditions include general terms and conditions for use of this site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the site. Please read these terms and conditions carefully. Your use of the site and services and the purchase of any products on this site will be subject to these terms and conditions. 

IMPORTANT LIABILITY STATEMENT

The information available on or through this site, and the services supplied via or in connection with this site, including the editorial material, is intended as information only and does not constitute advice or medical advice. For customers wishing to purchase ZO Skin Health products, a telephone conversation with one of our team members will be required.

WeareSkinfluential.com does not sell Products to children under the age of 16 on this Site although it may sell Products suitable for children to adults. If you are under 16, you may use the non-transactional parts of the site but you may not purchase Products from the site. By ordering Products you represent that you are 16 years of age or older.

Where the site or any submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

We try to make sure that all information contained on the site (and provided by us to you as part of any services or products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the site and therefore, we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this site. Our liability to you in connection with any product purchased through the website is strictly limited to the purchase price of that Product.

PRICES

Prices on WeareSkinfluential.com are subject to change without notice. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery section of the site.

PROMOTIONS

Promotional offers are only valid when used online at www.weareskinfluential.com and may consist of money off, a free gift, free delivery or a combination there of. Offers may require a specific code to be entered at the checkout to be valid. All codes are valid for a set length of time that may or may not be disclosed by Skinfluential Limited. Multiple promotional codes cannot be used on the same order. If a code is limited to one use per customer, this will be stated on the site. Specific brand promotion codes are only valid on the brand stated by Skinfluential Limited. Free gift promotions are only available while stocks last. Any discount codes made available will be one use per customer and some brand exclusions may apply.

PRODUCT DESCRIPTIONS

We will take all reasonable care to ensure that all details, descriptions, images, ingredients and prices of products appearing on the site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the site are accurate, complete, reliable, current, or error-free. Although we aim to keep the site as up to date as possible, the information including product descriptions appearing on this site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our ordering and confirmation policy.

ORDERING AND CONFIRMATION

You will be guided through the process of placing an order by a series of simple instructions on the site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the site by clicking on the submit button at the end of the on-line order process. Once you have placed your order, we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from WeareSkinfluential.com. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the cancellation section of the site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the returns policy and procedure.

The price payable for the goods is the price indicated on the website. Payment will be taken prior to dispatching the goods. Customers must provide a valid billing address that matches the address to which their debit or credit card is registered. Failure to do so may result in the transaction being rejected by the payment provider.

Goods will be delivered to the address provided at the time of ordering.

If the addressee is not present at the time of delivery, the order may be held at a local mail courier centre for collection or re-delivery. It is the customer’s responsibility to arrange for collection or re-delivery of the item. Failure to do so will result in the item being returned to the Skinfluential. If an item is returned, Skinfluential will contact the customer to arrange re-delivery to the same or an alternative address. Skinfluential reserve the right to charge the customer for postage costs for any re-delivery of items.

All products and packaging, where applicable, will be compliant with EU regulations. This will mean that in some instances (Obagi Medical Products) the packaging and product will vary slightly from the products supplied in the US. The main difference will be a ‘ Parabens free’ policy as a result of a change in the EU legislations in respect of certain chemicals. The products have been demonstrated to produce the same therapeutic effects and we guarantee that all Obagi products will be sourced from the official Obagi UK distributor with a traceable audit trail to ensure you receive genuine fully clinically tested products. We regret that we cannot take back or refund products once opened as per detailed in our returns policy. Whilst we try to ensure all non -prescription products have an expiry date beyond 6 months from the expiry date, we are unable to replace or refund ‘out of date products’ which have been delivered to you longer than 3 calendar months from the date of expiry.

If you require any information regarding your order(s) please contact Customer Service via our contact us email form quoting your order number. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

PAYMENT

You may pay using any of the methods specified in the payment section of the site. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. 

TITLE TO GOODS

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

RISK OF LOSS

Risk in the goods will pass to you upon delivery to you.

DELIVERY

We will deliver the goods in accordance with the delivery option selected by you during the checkout process. See delivery section of the site. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

ACCEPTANCE OF GOODS

You will be deemed to have accepted the goods unless you notify us that you plan to return the goods in accordance with the returns policy. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Service via our customer services form. We will only send out new products to you that are in prime condition. After accepting your package, should you subsequently find that any of your products are damaged or faulty, you must notify us within 48 hours of receipt and return the goods to us, unopened, in their original packaging within 14 days. We will issue you with a replacement product upon receipt of the returned goods.

INTELLECTUAL PROPERTY

All content available on the site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of WeareSkinfluential.com, its affiliates or partners. The trademarks, logos, and service marks displayed on the Site (collectively, the “Trade

marks”) are the registered and unregistered marks of Skinfluential Limited, its affiliates or partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. You may use the site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the site for any commercial purpose including for selling any goods or services.

The intellectual property rights in all materials on the site and supplied as part of the Products or Services (“Materials”) are owned by Skinfluential limited or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any materials or copies or the materials.

Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Skinfluential Limited deems it necessary or desirable to do so for whatever reason.

You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the website, but agree that WeareSkinfluential.com may, at its sole discretion, choose to display any submission or any part of a submission that you make on the website.

You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any submissions that you make to the website.

You acknowledge that you will not be able to edit or delete any submission after submission.

Any user who feels that any submission made by other users is objectionable is encouraged to contact Customer Services. We will review the relevant submission as soon as is practicable and will take such action as it deems necessary, if any.

You must not use the site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Skinfluential Limited or any third party.

Skinfluental Limited accepts no obligation to monitor the use of the site. However, Skinfluential Limited reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Skinfluential Limited will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

Skinfluential Limited may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.

LIMITED LICENCE

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the site or any portion thereof (ii) modify or download the site or its contents (except caching or as necessary to view content); (iii) make any use of the site or its Content other than personal use; (iv) create any derivative work based upon either the site or its content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other “hidden text” utilising our name or the trademarks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any trademark without express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the site terminates the limited licence set forth in this section without prejudice to any other remedy provided by applicable law.

YOUR OBLIGATIONS AND RESPONSIBILITIES

In the access or use of the site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the site or any content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Skinfluential Limited, our affiliates or partners.

YOUR ACCOUNT

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our privacy policy regarding the treatment of your personal information.

You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Service via our contact form . Alternatively, you can update your details through the “my account” page.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered. Your account can be cancelled at any time by contacting Customer Service via our contact form.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Skinfluential Limited’s best interests to do so.

THIRD PARTY LINKS

We are not responsible for the content of any off-site pages or any other sites linked to or from the site. Links appearing on the site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-site pages or other sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-site pages or any other Sites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-site pages and other sites that you visit.

REPRESENTATIONS AND WARRANTIES; LIMITATION OF LIABILITY

THE SITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-SITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY SITES; (f) ANY INACCURACIES, OMISSIONS OR MISLEADING, FALSE OR DECEPTIVE STATEMENT IN THE CONTENT; OR (g) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED POUNDS STERLING AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED WHICHEVER IS GREATER. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

COMPLAINTS

If you wish to complain about any matter in respect of the goods please contact Customer Service on our contact form.

DISPUTES

Your use of this website and any purchase by you of any goods from Skinfluential Limited shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

GENERAL

You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, dates and/or periods mentioned herein. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these Terms and Conditions, please contact us.

ADVERSE REACTION POLICY

If you have an allergic reaction to a product purchased from WeareSkinfluential.com please contact us via our Contact Us form.

SOCIAL MEDIA COMPETITIONS

To enter one of our Facebook or Instagram competitions, entrants must adhere to the guidelines as stated in the Facebook/Instagram post. All entries must be placed before the closing date, as stated in the Facebook/Instagram post. All entries must be made directly by the person entering the competition. We do not accept responsibility for any entries that have been corrupted or delayed due to computer error in transit. The prize is as stated and cannot be exchanged for cash or any other alternatives. Skinfluential Limited reserves the right to amend or alter the terms of the competition at any time. Skinfluential Limited reserves the right to withdraw the competition at any time. The winner/s will be chosen at random the day after the closing date, as stated in the Facebook/Instagram post. The winner/s will be notified via a reply to the winner/s’ comment and via a separate comment on the competition post. Should the winner/s not come forward within one week, a new winner/s will be randomly selected and informed by the same method.

Any information supplied within the site is for general information and purchasing purposes. It is essential that you agree with the terms and conditions in full prior to using the site.

By ordering any of our products you agree to be bound by our terms and conditions.

Non-identifiable information

Having visited WeareSkinfluential.com we will automatically collect and temporarily store information about your computer, including your domain, host, and internet address and website from which you have linked to WeareSkinfluential.com. In some circumstances we may store the date and time you visited the site, and the duration of your visit. We may also look at the pages you have visited. We will not use any of this information to identify you, or pass any of this information on to third parties. Some of this information may be stored on your computer in the form of a “cookie” file.

Please read and ensure you fully understand our cookies policy, and that you agree with how we utilise your information upon collection.

Suspension and termination of Service

WeareSkinfluential.com may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.